Clip 15: Catherine and Allan's learning

Catherine:

The two big things I learnt today was not be afraid to just say things up front, because the reaction that I think I get I don't necessarily get. So that’s about me actually jumping over that hurdle and saying, “Yes, I can actually say that, and it didn't really hurt.”

The other thing is that I do a lot more talking and a lot less checking than I should do, and that’s really been quite revealing for me today. And that checking out is not just paying lip service to checking out, but getting a real commitment from that person and being quite firm about that.

Allan:

So the second time that we ran through that conversation, I was certainly more engaged. And probably at the heart of it was that I knew Catherine was being genuine, and so there was an accountability for me to be genuine then also. And so there was a sense of that it was more real, it was more honest, and responded ... demanded a response from me.